BT Mobile - Information and Help

This page contains information on UK Network Operator BT Mobile.

Note that as of September 2008, the BT Mobile service is no longer available to new customers.

At FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, WAP, media-messaging and email, and this page contains specific information that may be of use to BT Mobile customers.

HTC Touch 2 Windows Mobile Phone

Available for free on BT Broadband Anytime

HTC Hero Android Phone handset

Available for free on BT Broadband Anytime

BT Mobile useful information:

Handset's serial number:

Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen

Software version:

Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset

Contacting Customer Services

For Customer Services:

Dial 0800 3287 526 (Sales and billing) or 0800 783 2326
Dial 150 from your mobile
Dial +44 1234 456 789 when calling from abroad

Business Customer Services:

Dial 0800 085 9102 or 0800 678 1030
Dial +44 1452 307 014 from abroad

You can email BT Mobile via the Contact us link at www.bt.com/homeplan/

BT Mobile GPRS settings

GPRS allows for what has become known as "always on" data connection for GSM mobile phones, allowing for faster WAP browsing, web surfing and email.

Your network operator must enable GPRS settings for your SIM Card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.

The BT Mobile GPRS settings can be found on the BT Mobile section of our GPRS Settings page

BT Mobile MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM Card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.

The BT Mobile MMS settings can be found on the BT Mobile section of our MMS Settings page

For more help, see our Connected? page

Sell your old phone for cash!

Got an old mobile phone handset that you're no longer using? Don't leave it gathering dust - recycle it. You may even be able to make some money for getting rid of your old phone safely.

For a summary of the best deals on making cash from your old handset, try the comparison search tool at www.sellyouroldmobile.co.uk

BT Mobile Frequently-asked questions:

What is my SIM card PIN?

The number is printed on the delivery slip that comes with your SIM card. Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You'll then need to contact BT Mobile to get a PUK code (see below).

What is my PUK code?

You will be asked for your PUK code if you've had more goes at guessing your SIM Card PIN code than you're allowed. You'll need to phone BT Mobile's Customer Services department if your phone is prompting you for a PUK code - they can provide you with a PUK code to unlock your SIM Card once they have verified your identity.

Using services abroad

Users with a BT Mobile account should be able to use their phone overseas, but note the following:

You need to contact Customer Services to enable "International roaming".
Not all phones work in all parts of the world - For example, the US uses a different frequency range to Europe, and you'll need a get a tri-band phone.

When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey.

For details of using BT Mobile overseas, see the Using your phone abroad section on the BT Mobile site, under Help and Support.

BT Mobile Voicemail Frequently-asked questions:

Some help with using your BT Mobile voicemail:

Voicemail retrieval number:

1571

Accessing voicemail from a landline or from abroad

This is where it all gets a little messy - BT Mobile originally used T-Mobile as their network provider, and are now using Vodafone - which means there are two different methods, depending on which service you were provisioned on.
It seems that you need a special voicemail retrieval mailbox number to access your voicemail from overseas. BT Mobile's site states that to get your mailbox number, you need to look in the "BT Services" menu on your phone. If you can't find your retrieval number, we've been told the following:

Customers provisioned on T-Mobile: We've also been told that dialling *#61# , then pressing Send, displays the mailbox number
Customers provisioned on Vodafone: We've also been told that dialling *#104# , then pressing Send, displays the mailbox number

Useful links:

Mobile FAQ - Answers to common mobile phone questions
Mobile Internet - Help and advice on getting high-speed net access on your phone or laptop

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Mobile Tech, Smartphone and Gadget Advice for the UK