Virgin Mobile Help & Advice

This page contains information on UK Network Operator Virgin Mobile.

At FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email, and this page contains
specific information that may be of use to Virgin Mobile customers.

Get a free SIM from GiffGaff

 

Virgin Mobile useful information:

SMS Service Centre number: +447958879890.
This number is used to configure your phone for sending text messages.
(See SMS page)
Handset’s serial number: Enter
‘*#06#‘ as a phone number, to get your handset’s serial number (known as the IMEI) – useful if your phone is stolen
Software version: Enter
‘*#0000#” as a phone number, to get your handset’s software version number. Doesn’t work with all makes of handset
Pay
as you go credit		 To check your balance, call 789 from your Virgin Mobile phone – you’ll get a recorded message telling you how much remaining credit you have left.
Contacting Customer Services

For Customer Services:

  • 789 from your mobile, or 0845 6000 789

You can email Virgin Mobile via the Contact us link at virginmobile.com/mobile/
Stolen
handset		 If
your Virgin Mobile handset is stolen, call Virgin Mobile Customer
Services immediately on 0845 6000 789

Virgin Mobile GPRS / 3G settings

GPRS
and 3G allows for what has become known as an "always on" mobile Internet connection for web surfing and
email. Your network operator must enable GPRS settings for
your SIM card before you can use this. You’ll need to contact Customer
Services. For more on GPRS, see our GPRS page.

The Virgin Mobile GPRS
settings can be found on the Virgin Mobile section of our GPRS
Settings page

 

Virgin Mobile MMS settings

MMS is the abbreviation for Multi-media
messaging – sending images and videos between mobiles. Your network operator
must enable MMS settings for your SIM card before you can use this. You’ll
need to contact Customer Services. For more on picture messaging, see
our MMS page.

The Virgin Mobile MMS
settings can be found on the Virgin Mobile section of our MMS
Settings page

For
more help, see our Connected? page

 

Virgin Mobile WAP settings

WAP gives you access to special
pages optimised for use on a mobile phone. For more on WAP, see our WAP
page.

The Virgin Mobile WAP
settings can be found on our WAP Settings
page

 

Sell your old mobile phoneSell your old phone for cash!

Got an old mobile phone handset that you’re no longer using? Don’t leave it gathering dust – recycle it. You may even be able to make some money for getting rid of your old phone safely.

For a summary of the best deals on making cash from your old handset, try the comparison search tool at www.sellyouroldmobile.co.uk

 

Virgin Mobile Frequently-asked
questions:

What
is my SIM card PIN?

The
PIN code for your Virgin Mobile SIM card should be printed on the delivery slip that comes with your SIM card.

Note that you get three tries to enter the PIN, and your phone will be locked if you fail to enter the PIN after these tries. You’ll then need to contact
Virgin Mobile to get a PUK code to unlock your Virgin SIM card.
What is my PUK code?

You
will be asked for a PUK code if you’ve had more goes at guessing
your Virgin Mobile SIM card PIN code than you’re allowed.

You’ll need to phone the
Virgin Mobile’s Customer Services team to get your PUK code – their number
is 0845 6000 789.

For security reasons, it’s only Virgin Mobile
that can legally provide you with a PUK code to unlock your Virgin Mobile SIM card.
Sending email from Virgin Mobile

Thanks to site visitor Kieran for getting in touch to tell us that it appears Virgin Mobile does not offer a direct mobile email service at this time, and that they don’t appear to have an SMTP server, meaning that you can’t send emails from your mobile. Here are a couple of solutions:

  • Consider getting a free Pay-As-You-Go account from BT Yahoo. You’ll be able to receive emails to your BT Yahoo account when connected to Virgin’s network via GPRS, but will need to make a dial-up call to be able to send using BT Yahoo’s SMTP server.
  • If your phone has an Internet browser, you should be able to use Webmail to send and receive your emails
Using
services abroad

Users with
a Virgin Mobile account should be able to use their phone overseas,
but note the following:

  • You need to contact Customer
    Services to enable "International roaming".
  • Not all phones work in
    all parts of the world – For example, the US uses a different frequency range to Europe, and you’ll need a get a tri-band phone.

When ‘roaming’ on overseas network,
note that it’s more expensive… also, if someone calls you while
you’re overseas, you’ll pay for the International leg of the journey.

For details
of using Virgin Mobile overseas, see the Using
your phone abroad section on the Virgin Mobile site

Virgin Mobile
Voicemail Frequently-asked questions:

Using your voicemail service is free
using Virgin Mobile (UK) within the UK

Voicemail
retrieval number:		 Use code 222 to set up your voicemail. You’ll receive a unique voicemail access number. To see this number, dial *#67#
Accessing
voicemail from a landline or from abroad

To
access your voicemail account from a standard landline phone, simply
dial your own mobile number. When connected, press # to skip through
your personal greeting, and you’ll be prompted for your PIN.

If outside the UK, remember to prefix with +44 and lose the first
‘0’, e.g. +447802 090100
What
is my PIN?		 Virgin
Mobile’s default voicemail PIN is 7890.
If you haven’t set a PIN, this is likely to be your PIN number. If
in doubt, you’ll need to contact Virgin Mobile customer services.

 

Useful links:

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