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Nokia 9210: Connecting to the Internet


This page contains details of how to connect a Nokia 9210 / Nokia 9210i to the Internet, for email and web surfing.

What the Nokia 9210 can do...

Nokia 9210 Web
The Nokia 9210 Web browser in action


Nokia 9210 email
The Nokia 9210 Messaging app in action


Nokia 9210 Wap in action
The Nokia 9210 Wap browser in action


Getting an Internet account

To connect, you'll need to have an account with an Internet provider. You may wish to use your existing Internet account, or apply for a free account that can be used with your device. On this page, we're assuming you want a new account.

If you're in the UK, and are looking for an ISP (Internet Service Provider) that works well with a Nokia 9210 Communicator - in the UK, try:

  • BT Yahoo - We recommend BT Yahoo's pay-as-you-go account for email and web access. There's no subscription fee and you only pay for the time you're online (details).

We have a step-by-step guide on how to set up your Nokia 9210 on our Series 80 Connect page


Problem finding

Problems connecting?

  • Make sure the phone part of the communicator is switched on

  • Ensure that your Network operator (e.g. Orange, o2, Vodafone) has 'data-enabled' your SIM card. If not, call their Customer Service people.

Problems sending emails

  • If you get an error such as "Problem sending message", you may be trying to send a message to one ISP's mailbox while connected to a different ISP. To prevent spamming, most ISPs require you to connect to their service (not someone else's) in order to send an email via their SMTP server. For instance, don't be surprised if you find that can't send mail from your BT Yahoo account (using the server address mail.btinternet.com) if you've logged on to Virgin Media.

Problems retrieving emails

  • If attempting to retrieve email gives you a "General: System error", make sure you have "Gateway IP address" set to 0.0.0.0. (Tools | Settings | Connection | Access points)
    This message also appears if you are trying to connect to an email account over a WAP connection (e.g. trying to connect to BT Yahoo, 's mailbox while dialed up over o2's WAP service).

Problems logging in

  • If, when attempting to log in, you're constantly prompted for your password, even though you know you're typing in the right password, there are two possible causes. If you're already logged in (via a web browser or a PC program like Outlook, then you're often not allowed to log on via a second device. Make sure you're not already connected to your email provider on another machine. The other thing to check is that you're account hasn't been temporarily locked as you may have made repeated attempts to log on incorrectly. Many ISPs allow you to check your mail via a web service... it may be worth trying this to make sure your account is working properly and there are no problems at your ISP.

For more help, see our Connected? page

Broadband / ADSL / Cable email

Q. I have a Broadband Advice/cable account (e.g Virgin Media), and so I can't use my phone to collect my POP mail on the move. Is there a workaround?
A. Many broadband and cable Internet suppliers offer dialup access too. Check with your supplier. Failing that, provided the supplier uses POP3 email (as opposed to webmail), then you should be able to access your email on a phone even if you connect through another provider. Set up your phone for Internet connectivity as outlined on this page (using a BT Yahoo account), then setup your email inbox to access your cable/Broadband provider's POP server. Note that sending mail from via your supplier's SMTP server probably won't work, so you may need to use BT Yahoo's SMTP address.

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