Vodafone UK Information

To check your balance and how much remaining credit you have, enter
‘*#2345#‘ as a phone number. We’ve also heard that the number ‘*#1345#‘ works on some phones.

Call 2345 free from your pay-as-you-talk mobile, to top up your Vodafone credit.

You can also try the following network commands:

• *#100# = Your own mobile phone number
• *#103# = The current time from the network

• Dial 191 from your mobile phone
• Pay monthly: 08700 700 191 (From overseas: +44 7836 191 191)
• Pay as you talk: 08700 776 655 (From overseas: +44 7836 191919)
• Business: 08700 746 464 (From overseas: +44 7836 191 191)

You can email Vodafone via
the ‘Contact us’ link at www.vodafone.co.uk

• Pay monthly: 07836 191191
• Pay as you talk: 08700 776655

Vodafone offers an email service called
Vodafone Mail. With this you get an email address that you can access via the Internet, your mobile phone or your landline phone. You can Receive text alerts when new messages arrive. You need to register on the Vodafone website to use Vodafone Mail.

• Call 242 to listen to email messages on your mobile

The
PIN code for your Vodafone SIM card should be printed on the delivery slip that comes with the SIM card.
If in doubt, try Vodafone’s default PIN code for SIM cards, which is 0000.

Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You’ll then need to contact
Vodafone to get a PUK code to unlock your SIM card.

You
will be asked to enter a PUK code if you’ve had more goes at guessing
your SIM card PIN code than you’re allowed.

If your phone is prompting you for a PUK code, you’ll need to phone Vodafone’s Customer Services department – they can provide you with a PUK code to unlock your SIM card once they have verified your identity.

For security reasons, only Vodafone can legally provide you with a PUK code to unlock your Vodafone SIM card, so you’ll need to contact them.

If you want to connect your laptop to the Internet while away from home or the office, o2 offers a Mobile Broadband service, and their 3G network covers a reasonable amount of the UK.

Vodafone Mobile Broadband offers speeds of up to 7.2Meg, Vodafone’s Mobile Broadband is now Half Price for Life – at £15 a month for 3gig per month. Available with a USB modem.
More details at www.vodafone.co.uk.

More on USB modems on our USB Modems page

If you’re not able to get a strong Vodafone signal where you live, you may be pleased to know that Vodafone offer a solution, and as of the start of 2010, they’re the only UK mobile phone network offering such a service.

The product is called the Vodafone Sure Signal, and it’s what’s known as a Femtocell – a home base station that boosts your mobile’s signal.

More details on our Mobile Phone Signal Boosters page or at vodafone.co.uk/suresignal

Users with a Vodafone account should be able to use their phone overseas, but note the following:

• You need to contact Customer Services to enable "International roaming".
• Not all phones work in all parts of the world – For example, the US uses a different frequency range to Europe, and you’ll need a get a tri-band phone.

When ‘roaming’ on overseas network, note that it’s more expensive… also, if someone calls you while
you’re overseas, you’ll pay for the International leg of the journey.
Some other things to note:

• WAP and
  GPRS access whilst you are abroad is not free
• Text
  messaging and data access from abroad (including Channel Islands
  and Isle of Man) will be charged at the foreign network operators
  prevailing rates for a text back to the UK.
• Text
  messages sent from the UK to non UK mobiles on foreign networks
  will not be included in any free allowances, and will cost more than sending a message within the UK.

For details of using Vodafone overseas, see the Vodafone Travelling Abroad page on the Vodafone site

At the time of writing, there is no charge to activate the service, but you pay to retrieve messages. The cost of retrieving a Vodafone voicemail from your mobile phone last time we checked is 20 pence per minute. If you have free minutes of your account, this cost will be deducted from those free minutes.

Check the Vodafone website for current charges.Vodafone is 20 pence

• To activate voicemail on your mobile, dial: 1211
• To deactivate voicemail on your mobile, dial: 1210

• Dial 121, and press Send.
• Press 1 for the main menu, then dial 43
• There are three options:
  • Select 2 for alerts by SMS text message
  • Select 3 for Voice altert and deliver message
  • Select 4 to select Voice alert