Nokia 3650 - Email and Web Access
The Nokia 3650 comes with all the software you need to connect to the Internet. On this page, we offer help and advice
Although the phone doesn't have a built-in web browser, it can access Internet content via the Wap browser (from the 'Services' menu). You can also set up the phone to access email via the messaging application. This page provides details of how to get access to email on the move with your 3650. For help with Wap, see the menu on the left
The Nokia
3650 Messaging application
Getting an Internet account
To connect, you'll need to have an account with an Internet provider. You may wish to use your existing Internet account, or apply for a free account that can be used with your device. On this page, we're assuming you want a new account.
If you're in the UK, and are looking for an ISP (Internet Service Provider) that works well with a Nokia 3650, try:
- We recommend BT Yahoo's pay-as-you-go account for email and web access. There's no subscription fee and you only pay for the time you're online (details).
We have a step-by-step guide on how to set up your Nokia 3650 on our Series 60 Connect page
Problem finding
Problems connecting?
- Ensure that your Network operator (e.g. Orange, o2, Vodafone) has 'data-enabled' your SIM card. If not, call their Customer Service people.
- Problems with GPRS. If connecting with GPRS, you need to make sure your network operator has enabled GPRS on your account. For more on this, and other GPRS troubleshooting help, see our GPRS page
Problems sending emails
- If you get an error such as "Problem sending message", you may be trying to send a message to one ISP's mailbox while connected to a different ISP. To prevent spamming, most ISPs require you to connect to their service (not someone else's) in order to send an email via their SMTP server. For instance, don't be surprised if you find that can't send mail from your BT Yahoo account (using the server address mail.btinternet.com) if you've logged on to Virgin Media.
Problems retrieving emails
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If attempting to retrieve email gives you a "General: System error", make sure you have "Gateway IP address" set to 0.0.0.0. (Tools | Settings | Connection | Access points)
This message also appears if you are trying to connect to an email account over a WAP connection (e.g. trying to connect to BT Yahoo's mailbox while dialed up over o2's WAP service).
Problems logging in
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If, when attempting to log in, you're constantly prompted for your password, even though you know you're typing in the right password, there are two possible causes. If you're already logged in (via a web browser or a PC program like Outlook, then you're often not allowed to log on via a second device. Make sure you're not already connected to your email provider on another machine. The other thing to check is that you're account hasn't been temporarily locked as you may have made repeated attempts to log on incorrectly. Many ISPs allow you to check your mail via a web service... it may be worth trying this to make sure your account is working properly and there are no problems at your ISP.
Problems with GPRS
- Most mobile phone operators use different APNs (Access Point Nodes) for WAP-over-GPRS and email-over-GPRS. The upshot of this is that you can't connect to your email server over a GPRS WAP connection. Additionally, you may need to have your network operator enable access to the Internet/email GPRS service.
Problems with o2 - If you experience a "GPRS: Invalid GPRS access point" error when attempting to connect to, say, Virgin Media, over o2 via their mobile.o2.co.uk APN, this is likely to be for one of two reasons - either you have not entered the correct o2 Mobile Web APN settings, or o2 has not enabled "Mobile Web" on your account (in which case, contact o2).
For general information on o2's data services, see our o2 information and o2 WAP pages.
Broadband / ADSL / Cable email
Q. I have a Broadband Advice/cable account (e.g Virgin Media), and so I can't use my phone to collect my POP mail on the move. Is there a workaround?
A. Many broadband and cable Internet suppliers offer dialup access too. Check with your supplier. Failing that, provided the supplier uses POP3 email (as opposed to webmail), then you should be able to access your email on a phone even if you connect through another provider. Set up your phone for Internet connectivity as outlined on this page (using a BT Yahoo account), then setup your email inbox to access your cable/Broadband provider's POP server. Note that sending mail from via your supplier's SMTP server probably won't work, so you may need to use BT Yahoo's SMTP address.
Other links:
- GPRS connectivity information is available on our GPRS page
- 3650 PC connection information can be found on our main 3650 page in the FAQ section
- See our other connectivity pages: Connecting 3650 WAP and 3650 MMS
- For help with Bluetooth, go to our Bluetooth page.
- Help with BT Yahoo / BTopenworld settings on our BT Yahoo page
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